FAQ

HOW CAN I ORDER?
You can order our products directly through our website or sending us a message via email or the contact form. We will deal with your request within 24 hours.

  

WHEN I WILL RECEIVE THE PRODUCT?
After your order is confirmed, the product will be shipped from our warehouse within 3 working days. Depending on where you live, generally you will receive the product approx. 2 weeks after the order has been placed.

   

THE PRODUCT DOES NOT WORK TO ME, WHAT DO I DO?
If the product does not work as described in the manufacturer's datasheet (application and reactivity), we will provide support and work with you together to trouble shoot. For some products, such as antibody, if the trouble shooting is not successful, we will offer a replacement or refund.